At Harvells Atex International, we strive to maintain transparency and efficiency in all our transactions. This Invoice Policy outlines the terms and procedures related to invoicing, payment, and record-keeping for our customers
Invoice Issuance
An official invoice will be generated for every purchase made through our website, store, or sales representatives Invoices will be sent via email to the registered email address provided at the time of purchase Customers may also request a physical copy of the invoice if required
Invoice Details
Each invoice will include the following: Invoice Number Customer Name & Billing Address Order Date & Invoice Date Product(s) Purchased (Name, Description, Quantity) Unit Price & Total Price Applicable Taxes & Shipping Charges Payment Method Payment Status (Paid/Pending)
Payment Terms
Full payment is required before order processing and shipment unless prior credit arrangements have been made. For customers with credit terms, payments must be completed within 5 days from the invoice date. Late payments may incur a 10% penalty per month
Payment Methods
We accept the following payment methods: Bank Transfer Credit/Debit Card PayPal Other agreed-upon payment methods
Invoice Corrections & Disputes
Any discrepancies or errors in the invoice must be reported within 2 days of receipt. Disputes will be reviewed, and necessary corrections will be made within a business day if valid
Cancellations & Refunds
If an order is canceled before shipping, a full refund will be issued, and the invoice will be voided. Refunds for returned items will be processed per our Refund Policy, and an updated invoice will be provided if necessary